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Customer Support

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Website support requires a large range of services, focused not on his one aspect.

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Contact us directly at support@markit.com

Frequently Asked Questions

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Sure, you can purchase individual design assets, but be aware that individual purchases do not get a discount.

You can use our two main payment methods if you meet the requirements as described on the Payment Methods page.

All assets that you purchase on our website can be used for personal or commercial purposes. See a full description of the License on the Licenses page.

You will get several file formats for every design you buy from our website, including: 1. CDR for CorelDraw software format; 2. AI for Adobe Illustrator software format; 3. PDF & EPS for other software supporting file formats; 4. JPG for the image file format we included"Mockup File". The minimum software version to open files from us is; 1. CorelDraw version X17; 2. Adobe Illustrator CS6.

Of course, as explained on the license page you can use the design files for commercial purposes. You can use the design file commercially since you have purchased the design on our website not from outside our website.

No, as explained on the " Return & Refund Policy " page after the purchase is complete we cannot refund the completed purchase.

Subscription purchase is the purchase of design assets that is done by subscribing to become our member before making individual asset purchases. The difference between buying individually and subscribing in advance is that you will get a discount on all the design assets we provide. The discounted value given adjusts to the package you choose when subscribing.

Sure, you can cancel your subscription at any time on our website. And please also note, that there are no fees when canceling your subscription. When you want to re-subscribe you will be charged according to the package you choose.

All assets that you purchase on our website can be used for personal or commercial purposes. See a full description of the License on the Licenses page.

You will get several file formats for every design you buy from our website, including: 1. CDR for CorelDraw software format; 2. AI for Adobe Illustrator software format; 3. PDF & EPS for other software supporting file formats; 4. JPG for the image file format we included"Mockup File". The minimum software version to open files from us is; 1. CorelDraw version X17; 2. Adobe Illustrator CS6.

Of course, as explained on the license page you can use the design files for commercial purposes. You can use the design file commercially since you have purchased the design on our website not from outside our website.

No, as explained on the " Return & Refund Policy " page after the purchase is complete we cannot refund the completed purchase.

You will get several main files including; 1. The design file is a vector that supports several popular software such as Adobe Illustrator and CorelDraw. 2. The mockup file is a JPG image that has our logo and without our logo "ONFIRE".

Of course, the assets that you have purchased will be directly included in your account download list and you can download them at any time as long as you can access your account.

Written proof/license of ownership of the design that you have purchased in the form of a PDF invoice file of the asset you purchased. You can find the PDF file on your account page. The PDF file is legal proof that you are entitled to use the design assets that have been purchased.

You can contact us on the Contact page or via Live Chat available on our website.

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